Microsoft Teams is one of the most popular collaboration tools used by businesses. As we continue to work from anywhere it is the go-to platform to chat, share files, video call and more.
But, did you know you can use Teams as your phone system to make external calls? No? Blackstar Solutions are here to help you navigate the best way to do this or integrate Teams into your current phone system.
They’ve been adding voice to Teams from the beginning and have helped numerous companies make calls in Teams.
The benefits include having all of your communications in one place with no need for disparate systems. Plus, you can make calls and collaborate anywhere with an internet connection.
In their blog Emily Dye will discuss one of the main decisions you’ll need to make if you want to use Teams for external calls, and that is how do you want to connect to the PSTN (the global network of circuits with telephone lines) – the options are Calling Plans or Direct Routing.
To compliment your Teams usage, Blackstar launched a new reporting and analytics tool for Microsoft Teams called Beam. The tool allows you to track user adoption, productivity, call quality, call queues and more. This is delivered in one single application providing your business with critical information.
Interested in calling in Teams or implementing Beam? Speak to one of the specialists on 0333 123 2123 or email [email protected]
Blackstar Solutions is a trusted telecoms provider that deliver best-of-breed business communication solutions including voice, video, mobile and internet.
Their leading-edge communication platforms and solutions reduce communication complexity for both end-users and IT administrators. If needed, we can help your employees work and communicate from anywhere.
Their technical expertise is matched by the team’s passion for delivering the highest quality business communication solutions and support services.
What sets them apart is our long-established client relationships, accompanied with ‘EXCELLENT’ Trustpilot ratings. Both speak volumes for a positive experience and their customer-first approach.
